Payment & Security

We want customers to understand how payment information is handled before placing an order. Available payment options, currencies, taxes, and any applicable shipping charge are displayed during checkout based on the order and destination.

Payment methods

The checkout may offer card payments, digital wallets, PayPal, or other methods supported for your location. The available options can change by country, device, currency, risk checks, and payment-provider availability. Select a payment option shown in the checkout and follow the provider's instructions.

Payment confirmation

An order is accepted for processing only after the payment provider authorizes or confirms the transaction. You should receive an order confirmation after successful submission. If payment is pending, declined, duplicated, or interrupted, contact the payment provider first where appropriate and then email us with the order details.

Protect your information

• Enter payment details only in the secure checkout flow.
• Never send full card numbers, CVV/security codes, one-time passwords, or account passwords by email, chat, or phone.
• Use a private device and a trusted network when placing an order.
• Contact us immediately if you see an order or payment you do not recognize.

Order changes and cancellations

If you notice an incorrect product, quantity, address, or contact detail, email us as soon as possible. We will try to assist before processing or dispatch, but a change is not guaranteed once an order has entered fulfillment or been handed to a carrier.

Refunds

Approved refunds are sent to the original payment method after the return or issue review is complete. Our processing time and possible bank or provider posting time are explained in the Return & Refund Policy.

Store operator

iohoiiv™ is owned and operated by Zhengzhou Zhike Energy Technology Co., Ltd. Questions can be sent to service@iohoiiv.com or +86 15513487513.

Store Identity & Contact Details

Website: iohoiiv.com
Brand: iohoiiv™
Owner: Chen xi
Legal company: Zhengzhou Zhike Energy Technology Co., Ltd.
Business address: Room 1204, 12th Floor, Unit 2, Building 12, No. 6 Shangding Road, Zhengdong New District, Zhengzhou, Henan Province, China
Phone: +86 15513487513
Email: service@iohoiiv.com