Frequently Asked Questions

What is the iohoiiv™ Gold Mask?

It is a cosmetic skincare product. The product page and packaging contain the current product description, ingredient list, directions, warnings, and storage information.

How should I use the mask?

Read the complete package directions before use and apply only as directed. Avoid contact with the eyes unless the label specifically allows it. If discomfort, redness, itching, or other irritation occurs, stop use and seek suitable professional advice.

Should I check the ingredients first?

Yes. Review the full ingredient list on the product packaging. If you have known sensitivities, a skin condition, or questions about suitability, consult a qualified healthcare professional before use.

Can I return an opened product?

Opened or used cosmetic products are generally not eligible for a change-of-mind return because of hygiene and product-safety considerations, except where applicable law requires otherwise. See the Return & Refund Policy.

What if my parcel arrives damaged or incorrect?

Contact service@iohoiiv.com within 7 calendar days of delivery with your order number and clear photos of the packaging and item. We will review the report and provide an appropriate remedy under applicable law.

When will my order arrive?

Shipping charges and available delivery estimates are shown at checkout for your destination and selected shipping method before payment. Transit estimates can change because of customs, carrier capacity, weather, or other events outside our control.

Can I change my shipping address?

Contact us as soon as possible after placing the order. We can request a correction before dispatch, but a change is not guaranteed after fulfillment or handover to the carrier.

Which payment methods are available?

Payment options shown at checkout may vary by location, device, currency, and payment provider. Do not send card numbers, security codes, or passwords to us by email.

Who operates iohoiiv™?

iohoiiv™ is owned and operated by Zhengzhou Zhike Energy Technology Co., Ltd. Contact details are listed on our Contact Us page.

Store Identity & Contact Details

Website: iohoiiv.com
Brand: iohoiiv™
Owner: Chen xi
Legal company: Zhengzhou Zhike Energy Technology Co., Ltd.
Business address: Room 1204, 12th Floor, Unit 2, Building 12, No. 6 Shangding Road, Zhengdong New District, Zhengzhou, Henan Province, China
Phone: +86 15513487513
Email: service@iohoiiv.com