Shipping Policy

This policy explains how shipping charges, processing information, delivery estimates, tracking, and delivery issues are handled for orders placed through iohoiiv.com.

Before you order

At checkout, enter the complete and accurate delivery address, including apartment, unit, postal code, phone number where requested, and any access instructions. Review the destination and available shipping method before submitting payment.

Processing and dispatch

Orders are reviewed after payment confirmation. The current processing and dispatch estimate for the selected method is shown at checkout or in the order confirmation when available. Processing can take longer during holidays, promotions, stock transfers, address verification, payment review, or other operational events.

Shipping charges and delivery estimates

Shipping charges and available delivery estimates depend on destination, parcel characteristics, and the shipping method offered at checkout. The applicable charge and estimate are displayed before payment. A delivery estimate is not a guarantee; customs clearance, carrier capacity, weather, public holidays, remote-area service, and other events can affect transit time.

Fulfillment and tracking

Fulfillment location may vary by order and available inventory. When tracking is available, we will send tracking details to the email address entered at checkout after dispatch. Tracking scans may not appear immediately after a label is created.

Customs, duties, and taxes

Depending on the destination, an order may be subject to customs review, import duties, taxes, brokerage charges, or other local fees. Unless the checkout or local law states otherwise, any destination-specific charge requested by a customs authority or carrier may be the customer's responsibility.

Delayed, lost, or damaged parcels

If tracking stops moving for an extended period, a parcel appears lost, or an order arrives damaged, email service@iohoiiv.com with your order number, tracking number, and photos where relevant. We will review the carrier information and provide the next available solution. Please contact us promptly because carrier investigation windows may be limited.

Address corrections

Contact us immediately if you identify an address error. We can request a correction before dispatch, but cannot guarantee a change after fulfillment or carrier handover. Additional carrier charges caused by an incorrect address may apply where permitted.

Operator

iohoiiv™ is owned and operated by Zhengzhou Zhike Energy Technology Co., Ltd.

Store Identity & Contact Details

Website: iohoiiv.com
Brand: iohoiiv™
Owner: Chen xi
Legal company: Zhengzhou Zhike Energy Technology Co., Ltd.
Business address: Room 1204, 12th Floor, Unit 2, Building 12, No. 6 Shangding Road, Zhengdong New District, Zhengzhou, Henan Province, China
Phone: +86 15513487513
Email: service@iohoiiv.com