Privacy Policy

This Privacy Policy explains how iohoiiv™ handles personal information when you browse iohoiiv.com, contact our team, place an order, or use related store services.

Information we may receive

• Contact details such as name, email address, phone number, and delivery address.
• Order details, purchased items, transaction status, refund information, and support history.
• Messages, attachments, photos, and other information you choose to send to customer support.
• Technical information such as browser type, device information, approximate location, referral source, and interactions with the storefront.

Why we use information

We use information to process and fulfill orders, provide tracking and support, verify or investigate payment and delivery issues, administer returns and refunds, maintain store security, prevent misuse, improve the storefront, and meet legal or accounting requirements.

Payments, delivery, and service providers

We may share the information needed for a specific service with Shopify, payment providers, carriers, fulfillment partners, analytics providers, customer-support tools, fraud-prevention services, and professional advisers. These providers receive information only as needed for their service and may operate under their own privacy notices.

Cookies and similar technologies

The storefront or its service providers may use cookies, pixels, local storage, or similar technologies for essential functionality, preferences, analytics, security, and advertising where enabled. You can control some technologies through browser or device settings, although disabling essential functions may affect the shopping experience.

Retention

We retain information for as long as reasonably necessary for order administration, support, fraud prevention, tax and accounting records, dispute handling, legal obligations, and legitimate business purposes. Retention periods depend on the type of information and applicable requirements.

Your choices

Depending on your location, you may be entitled to request access, correction, deletion, restriction, portability, or objection to certain uses of your information. To submit a privacy request, email service@iohoiiv.com. We may need to verify the request before responding.

Children

Our store is not directed to children who are not legally able to make purchases. Do not submit another person's personal information without appropriate authority.

Operator contact

iohoiiv™ is owned and operated by Zhengzhou Zhike Energy Technology Co., Ltd., Room 1204, 12th Floor, Unit 2, Building 12, No. 6 Shangding Road, Zhengdong New District, Zhengzhou, Henan Province, China. Email: service@iohoiiv.com.

Store Identity & Contact Details

Website: iohoiiv.com
Brand: iohoiiv™
Owner: Chen xi
Legal company: Zhengzhou Zhike Energy Technology Co., Ltd.
Business address: Room 1204, 12th Floor, Unit 2, Building 12, No. 6 Shangding Road, Zhengdong New District, Zhengzhou, Henan Province, China
Phone: +86 15513487513
Email: service@iohoiiv.com