About iohoiiv™

iohoiiv™ is an online skincare store focused on a gold mask product and clear customer service. Our goal is to provide customers with understandable product information, practical ordering guidance, and accessible support before and after a purchase.

Who operates this store?

The iohoiiv™ brand and online store are owned and operated by Zhengzhou Zhike Energy Technology Co., Ltd. The legal company is responsible for store operations, customer communication, order administration, and the policies published on this website.

What we provide

• Product information presented on the product page and packaging.
• Order assistance and updates through our customer support email.
• Information about payment, shipping, returns, refunds, privacy, and product care.
• A clear process for reporting damaged, incorrect, or defective orders.

Product information

The product page and package label are the primary sources for the current ingredients, directions, warnings, storage instructions, and product specifications. Product images may show color or texture differences caused by lighting, screen settings, or normal product variation. We do not represent the product as a medicine and do not promise to diagnose, treat, cure, or prevent any disease.

Our customer service approach

When you contact us, please include your order number, the email used at checkout, and a clear description of your question. This helps us locate the correct order and respond accurately. For a product reaction or safety concern, stop using the product and seek appropriate professional advice.

Business information

Brand: iohoiiv™
Owner: Chen xi
Legal company: Zhengzhou Zhike Energy Technology Co., Ltd.
Business address: Room 1204, 12th Floor, Unit 2, Building 12, No. 6 Shangding Road, Zhengdong New District, Zhengzhou, Henan Province, China
Email: service@iohoiiv.com
Phone: +86 15513487513

Store Identity & Contact Details

Website: iohoiiv.com
Brand: iohoiiv™
Owner: Chen xi
Legal company: Zhengzhou Zhike Energy Technology Co., Ltd.
Business address: Room 1204, 12th Floor, Unit 2, Building 12, No. 6 Shangding Road, Zhengdong New District, Zhengzhou, Henan Province, China
Phone: +86 15513487513
Email: service@iohoiiv.com